|Terms And Conditions|
|About Us We at Baby Joy Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
Baby Joy Ltd
Baby Joy Ltd Holly Cottage Park Lane, Lichfield Staffordshire WS13 8QD United Kingdom
Phone: 0203 370 0036
Fax: 0871 239 3065
Email: sales [at] babyjoygifts [dot] co [dot] uk
VAT Number: GB912977303
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment through Protex Secure servers or personal cheques. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or over the Internet through our secure server provider Protx (www.protx.co.uk)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before despatching products.
|Shipping And Handling Within the UK, postage costs £2.99 for orders below £20 when standard shipping is selected. Orders greater than £20 but less than £50 shipping is £4.99|
We do not ship any orders outside the UK.
Orders received after 1.00pm may not be dispatched until the following day and any orders received after 1.00pm on a Friday or on Saturday or Sunday will not be dispatched until the following Monday.
We will endeavor to ship goods ordered after 1.00pm the same day, please call to confirm when you place your order if you need them delivered next day.
|Delivery Schedule We deliver your order right away. We will normally send your order to you in not more than 2 business days . . Personalised chinaware can take longer and please allow up to 14 days delivery for these items however please Email us if you need the goods sooner and we will endeavor to achieve your delivery date. |
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption through Protx secure payment system direct to our merchant account, (further information can be found at www.protx.co.uk)|
|Guarantee We guarantee your satisfaction. |
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0203 370 0036 (International +44 0203 370 0036) or fax us on 0871 239 3065 or write to us at Baby Joy Ltd Holly Cottage Park Lane, Lichfield Staffordshire WS13 8QD United Kingdom|
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
Due to the high cost of shipping, any un-damaged goods can be returned in line with statutory rights for a full refund (excluding the shipping cost)
Where free delivery was given the charge will not exceed £4.99.